04 · Delivery info
How we pack parcels
Seeds leave in moisture-safe foil sachets inside a protective outer pack sized for nationwide courier handling from 81.
When parcels leave
- Orders confirmed on a working day before 2:00 PM IST usually ship the same day when stock is on hand.
- Weekend and holiday confirms wait for the next working desk day.
- Serviceability follows partner PIN coverage; unreachable or restricted PIN codes may be declined at payment.
Shipping charges
- Prepaid (UPI) shipping: free on eligible orders.
- Cash on Delivery: ₹49 handling fee shown at payment before you confirm.
Tracking a delivery
Once an airway bill is assigned, open Track order with your order ID and email. Carrier ETA windows are estimates and can stretch in peak seasons or weather holds.
Missed handovers
If a courier marks the buyer unreachable after reasonable attempts, the parcel may return to the Rishra, West Bengal desk. Re-dispatch may need a fresh shipping charge; write to support@citytribenursery.in quickly with a corrected address.